SHIPPING & RETURN

How long will my order take for delivery?

Products are generally sent out for delivery within 10 business days from date of order. 

Once the courier picks up your order, it may take additionally 2 to 10 business days for it to reach you depending on the your location. You will receive a tracking number from our delivery partner as soon as the order is picked up.

 

How do I know if an item is eligible for return?

We offer a 3-day no-questions-asked return policy, i.e., you can place a return request within 3 calendar days of receiving your order, so long as the returned products are unused, unwashed, and have all their original packaging and tags (if any) intact.

However, there are certain exceptions to this policy wherein we will not be able to process a return and refund your money:

  • Certain products for which the product page explicitly states as “Sale”. We recommend you read the product-specific return policy on each product’s page on our website.

  • Any returned item that is received in damaged condition, or with parts missing, or is not in its original condition.

  • Any item where the return request is initiated more than 3 days after delivery. 

  • Only regular priced items may be refunded. Items purchased during Sale events or using discount codes are not eligible for refund or exchange.

Do you offer reverse pickups? Are there any additional charges for this service?

No, we do not offer a reverse pickup. You may contact us for special requirements. A nominal fee will be charged based on the product.

What if I have received a damaged product?

We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request within 3 calendar days of receiving your order. Once the refund request is approved, we will you provide free replacement / refund as applicable. Please mention your order number when you reach out to us.

 

What is the process to return a product?

  1. First, submit a return request by writing to contact@wellthenso.com to initiate the return process. 

  2. If your location is eligible for a reverse pick-up, our courier partner will provide you with a date and time for the pick-up. 

  3. Once your return is received, our team will inspect each product and approve the refund. Please allow 2-4 days for the processing of returns.

  4. Once the return is approved, for prepaid orders, a credit will automatically be applied to your original method of payment.